The tourism sector is one of the most fast-paced and customer-focused industries, so it must embrace every convenience offered by technology. And, the digitalization of signature processes is an important technological improvement to create better workflows.

Current Trends in Tourism Operations

Reservation management, customer relationship maintenance, payment tracking, invoices, and more. They have already transitioned to digital platforms. Companies in the tourism sector leverage AI-powered softwares to optimize efficiency, reduce costs, and save human resources. However, signature-related processes remain a bottleneck in this otherwise seamless transition.

Signature Processes in Tourism

Despite rapid digitalization, many businesses in the tourism industry still rely on physical signatures due to legal requirements. This approach, however, creates significant challenges. For example, hotels and travel agencies deal with thousands of documents annually, including reservation agreements, guest registration forms, employee contracts, and operational paperwork.

For a medium-sized hotel, this could mean managing 10,000–20,000 documents annually. Printing, signing, mailing, and storing these documents not only slows down workflows but also diminishes the overall customer experience.

The issue becomes even more pronounced for remote transactions, such as those handled by travel agencies. Customers must print, sign, and return documents via mail, a time-consuming process that many busy individuals neglect, leading to delays and inefficiencies.

Why Digital Signatures Matter

While some tourism companies remain cautious about adopting digital signatures due to legal concerns, the right solution can address these issues effectively. Verifiable digital signatures that comply with legal standards eliminate the need for paper-based processes, enabling faster and more secure transactions.

Businesses should prioritize digital signature solutions that meet global standards, such as ETSI and ISO certifications, to ensure compliance and protect against potential legal disputes.

Use Cases of Digital Signatures in Hotels

Digital signatures can revolutionize various operational areas in the hospitality sector:

1. Guest Check-In: Guest check-in processes often involve high paper usage, leading to environmental harm and storage challenges. Digitalizing information and consent forms significantly reduces the burden while promoting a modern and eco-friendly brand image.
2. Human Resources: Like other industries, HR in hospitality relies heavily on signatures for hiring, leave approvals, and terminations. Using legally valid digital signatures can simplify these processes and reduce archiving needs.
3. Supplier and Partner Agreements: Contracts with suppliers and partners are another area where digital signatures shine. Remote transactions, in particular, benefit from eliminating the tedious tasks of printing, signing, and mailing documents.

Techsign’s Biometric Signature Solution

Techsign offers a biometric signature solution designed to meet legal compliance while addressing practical challenges. Key features include:

• Global Standards Compliance: Certified by ISO and ETSI, Techsign’s biometric signature is verifiable and even more secure than traditional handwritten signatures. It records speed, pressure, and other biometric data for added proof.
• Flexible Deployment: Use the solution directly through your system or via Techsign DOC, a SaaS platform accessible via web browsers without installation. It can also be integrated into existing software within 48 hours using provided APIs.
• Enhanced Functionality: Documents can be securely stored alongside supporting materials like IDs when needed.

Take the Next Step

For more information, email us at info@techsign.com.tr or start a free 14-day trial at Techsign DOC.

This transition to digital signatures not only improves operational efficiency but also aligns with the sustainability and modernity expected in today’s tourism industry.